Conditions not working periodically

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    guelphlittletheatre
    Asked on August 05, 2011 at 09:16 AM

    I've noticed a few times over the past week or so that once in a while when I look at my form embedded in my website that none of the conditions were done so all fields are visible. Because of conditions only some should be visible and the other become visible after the user makes certain choices.

    If I hit <command-r> (on a Mac) and refresh the page it works. Sometimes I have to do it more than once but it does correct itself. Is this a browser issue? I understand the conditions are done in the browser by javascript. This is Safari 5.1

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    allanftd
    Answered on August 05, 2011 at 10:08 AM

    Hi there,

    There was a rise in the number of incidences of this issue yesterday and as such, our Tier 2 Support has responded with an action in another thread. Your conditions should work right now but if you continue to experience issues with your conditions, please do let us know so that we can further investigate your case.

    We apologize for any inconvenience and thank you for your patience on this matter.

    JOTFORM SUPPORT

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    cozyhorse
    Answered on August 08, 2011 at 11:53 PM

    Hi I'm still seeing this problem this evening. Any word on cause?

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    allanftd
    Answered on August 09, 2011 at 01:06 AM

    Hi cozyhorse,

    We apologize for the trouble. May we ask for the name of the form and the page where the form is currently embedded? We'd like to take a look at it to investigate further.

    JOTFORM SUPPORT

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    cozyhorse
    Answered on August 09, 2011 at 08:41 AM

     

    Hi, sorry I should have provided that. It is the following forms

    http://www.jotform.com/?formID=12140221942

    http://www.jotform.com/?formID=12140313992

    that is embedded in the site I am developing below

    http://cozyhorse.villagecms.com/horse/show-blankets

    http://cozyhorse.villagecms.com/horse/saddle-pads
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    allanftd
    Answered on August 09, 2011 at 09:11 AM

    Thanks cozyhorse,

    Could you please use the following code on line 51 in the page http://cozyhorse.villagecms.com/horse/saddle-pad-order-form:

    <script src="http://www.jotform.com/jsform/12140313992">

    instead of the one you're using now? Please also try clearing your browser's cache and restarting your browser and try again.

    Please update us with the results so that we can further assist you when needed. Our apologies for the inconvenience.

    JOTFORM SUPPORT

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    cozyhorse
    Answered on August 09, 2011 at 09:20 AM

    From what I see it is the same line in my source file and when I view source after displaying the page. Can you explain the difference please?

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    allanftd
    Answered on August 09, 2011 at 09:26 AM

    The one in your website is 

    <script src="http://form.jotform.com/jsform/12140313992">

    while the one I suggested is

    <script src="http://www.jotform.com/jsform/12140313992">

    The difference is highlighted. Please try using it and let us know how it goes. Please try to clear the browser cache as well.

    Thank you for using JotForm!

    JOTFORM SUPPORT 

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    cozyhorse
    Answered on August 09, 2011 at 09:29 AM

    Ooops. I never noticed that little difference. Funny how the eye doesn't see some things some times. Thx

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    allanftd
    Answered on August 09, 2011 at 09:39 AM

    No worries, cozyhorse. Keep us updated with the results. Hope that will help you solve your current problem.

    Thank you for your patience!

    JOTFORM SUPPORT

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    cozyhorse
    Answered on August 09, 2011 at 09:48 AM

    Sorry I just realized that this page is not the one. I have not added the fields that will be hidden/shown yet. I was working on both last night. However I did the same fix on the other form and the problem still persists. Just refreshing the page and periodically it happens.

    http://www.jotform.com/?formID=12140221942

    that is embedded in

    http://cozyhorse.villagecms.com/horse/show-blankets

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    NeilVicente
    Answered on August 09, 2011 at 03:40 PM

    Hi,

    The short embed method is having problems loading the scripts for your form because of the uploaded images with large file sizes. You can either resize these images in your computer first before uploading them to your form, or embed the form using iframe instead.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    Using iFrame should make it work instantly. I have tested it a couple of times and it never failed.


    Neil