How to make the customer email to appear when click on reply from my email account?

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    CentralTexasWebDesign
    Asked on May 09, 2014 at 02:59 PM

    When i get a form and hit reply, the response goes back to noreply@jotform.com rather than the customer email, how can this issue be addressed as my my clients have encountered same issue

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    EliezerN
    Answered on May 09, 2014 at 04:03 PM

    Hi,

    If you wish your form users email address to appear everytime you click Reply from your email account, make sure to setup your form email settings in the next way:

    1. While editing your form in the builder go to Setup & Embed tab.

    2. Then choose Email Alerts and select your Notifier.

    3. After that, click on the Reply-to And Recipient Settings button.

    Finally make sure to save your form and that's it.

    Please inform us if you need further assistance with this query.

    Thanks