What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to make the customer email to appear when click on reply from my email account?

    Asked by CentralTexasWebDesign on May 09, 2014 at 02:59 PM

    When i get a form and hit reply, the response goes back to noreply@jotform.com rather than the customer email, how can this issue be addressed as my my clients have encountered same issue

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    Answered by EliezerN on May 09, 2014 at 04:03 PM


    If you wish your form users email address to appear everytime you click Reply from your email account, make sure to setup your form email settings in the next way:

    1. While editing your form in the builder go to Setup & Embed tab.

    2. Then choose Email Alerts and select your Notifier.

    3. After that, click on the Reply-to And Recipient Settings button.

    Finally make sure to save your form and that's it.

    Please inform us if you need further assistance with this query.