JotForm Account Disabled

  • Profile Image
    Richard 
    Asked on May 09, 2014 at 09:27 PM

    I received an email today that 
    "You have currently reached the limits of your account. Your forms are disabled now."

    I upgraded this account to JotForm Premium Monthly on May 5. 
    Order ID: INT140506-8423-37500

     Please check your records and advise what I should do next.

    Thanks,

    Richard


  • Profile Image
    ashwin_d
    Answered on May 10, 2014 at 02:49 AM

    Hello Richard,

    Upon checking your payment details, I found that your have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of your account problem. Your account is now upgraded to premium monthly subscription. 

    Thank you!