What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Account Disabled

    Asked by Richard  on May 09, 2014 at 09:27 PM

    I received an email today that 
    "You have currently reached the limits of your account. Your forms are disabled now."

    I upgraded this account to JotForm Premium Monthly on May 5. 
    Order ID: INT140506-8423-37500

     Please check your records and advise what I should do next.

    Thanks,

    Richard


    JotForm jotform account email style size
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    JotForm Support

    Answered by ashwin_d on May 10, 2014 at 02:49 AM

    Hello Richard,

    Upon checking your payment details, I found that your have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of your account problem. Your account is now upgraded to premium monthly subscription. 

    Thank you!