Ryan Doran-FisherAsked on February 10, 2022 at 1:25 PM
This integration almost works. There seems to be some communication between the form and the google calendar that is lacking. If an event is deleted from the calendar or from the form inbox, it doesn't affect the other so you have to manually delete in both places. Also, if you edit an appointment submission from the form inbox the updated submission appointment time creates a new event on the google calendar but does not delete the replaced edited event.
jonathanReplied on February 10, 2022 at 3:16 PM
We apologize for the inconvenience. But can you please share to us the URL link of your form that have the issue. It will help us check accurately on the issue if we know the form.
We will wait for your updated response.
rdoranfisherReplied on February 10, 2022 at 3:54 PM
Sure, here is the link: https://form.jotform.com/220385227846157
jonathanReplied on February 10, 2022 at 5:12 PM
Thank you for the quick response. I was able to understand the issue you described.
If an event is deleted from the calendar or from the form inbox, it doesn't affect the other so you have to manually delete in both places.
Currently this is how the google calendar integration behaves. Deleting the created event either in google calendar or in the form inbox will indeed have no effect on each other --- the event will not be deleted synchronously between them.
Also, if you edit an appointment submission from the form inbox the updated submission appointment time creates a new event on the google calendar but does not delete the replaced edited event.
Because the action you do in the form inbox or form submission table does not affect the google calendar, it will not be able to do delete/replace created event in the google calendar.
The action 'creates new event' in google calendar is the action of the form integration and not of the form inbox. This was the reason a new event can be created when you edit submissions.
We can submit a feature request for this options to our development team. Can you please confirm first that you're looking for the following option in the google calendar integration.
- Deleted form submission should also delete the event created in the google calendar
- Editing the form submission should update and replace the google calendar event created by the original form submission.
We will submit the appropriate feature request ticket after your affirmation.
rdoranfisherReplied on February 11, 2022 at 8:04 AM
Yes, this looks good. For feature 2, I was basically testing what would happen if a respondent needed to change their meeting time whether I edited it from the inbox for them or if they changed it via the edit link in the confirmation they receive. Thank you.
Amos_WReplied on February 11, 2022 at 8:16 AM
I'll forward your requuest to our back-end team,
They'll have a look and see if that can be implemented.
Thank you for your insights
Please let us know if you need any further assistance