What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Widget: Narrative field widget show blank when you download the submission as pdf or receive notification

    Asked by UtilityHub on May 12, 2014 at 07:59 AM



    When i test the form the LOA narravtive part of the form is blank when i export the submission to PDF.

  • Profile Image

    Answered by jedcadorna on May 12, 2014 at 10:32 AM


    Thank you for contacting us.

    I was able to replicate the issue even in the notification email it doesn't show any filled value. Let me submit.

    PDF download:

    Email message: 


    Let me forward this to our dev team so they can investigate further. This thread will be updated once this has been fix or a solution is available. We thank you for your patience.

  • Profile Image

    Answered by MacLuc on May 13, 2014 at 08:09 AM

    Bug has been fixed, from now on narrative fields' values will be passed properly. Sorry for inconvenience.

  • Profile Image

    Answered by gatherwell on June 11, 2014 at 06:47 PM

    I'm having the same problem - fields pass fine with default "Text Box" field, but with different field names, blank on confirmation e-mail