Login Failed - SUSPENDED - **please help!**

  • Gwyne
    Asked on February 14, 2022 at 1:37 PM

    It is saying my login has been suspended...why? I need my form access ASAP.

  • Leonidas JotForm Support
    Replied on February 14, 2022 at 2:32 PM

    Hi Gwyne,

    Thanks for reaching our support team.

    We know that your form is important and we are more than glad to help.

    To get started , we would like to verify the "Username" and "Email Address" connected to your account. Please provide it to us.

    We will wait for your response.

    Best Regards,

  • gwyne ortiz
    Replied on February 14, 2022 at 3:09 PM

    Gwyne Ortiz

    gwyneandivan@gmail.com

  • Gilbert JotForm Support
    Replied on February 14, 2022 at 3:48 PM

    Hello,

    It seems that your account got suspended by our spam email checker. However, I did review your form and saw no violation or any spam-related activities. I have now reactivated your account and also included in it our whitelist to prevent this from happening again.

    Let us know if you have any further questions or concerns.

    Regards,

  • gwyneandivan
    Replied on February 14, 2022 at 5:24 PM

    Great - thank you ;)