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GwyneAsked on February 14, 2022 at 1:37 PM
It is saying my login has been suspended...why? I need my form access ASAP.
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Leonidas JotForm SupportReplied on February 14, 2022 at 2:32 PM
Hi Gwyne,
Thanks for reaching our support team.
We know that your form is important and we are more than glad to help.
To get started , we would like to verify the "Username" and "Email Address" connected to your account. Please provide it to us.
We will wait for your response.
Best Regards,
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gwyne ortizReplied on February 14, 2022 at 3:09 PM
Gwyne Ortiz
gwyneandivan@gmail.com
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Gilbert JotForm SupportReplied on February 14, 2022 at 3:48 PM
Hello,
It seems that your account got suspended by our spam email checker. However, I did review your form and saw no violation or any spam-related activities. I have now reactivated your account and also included in it our whitelist to prevent this from happening again.
Let us know if you have any further questions or concerns.
Regards,
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gwyneandivanReplied on February 14, 2022 at 5:24 PM
Great - thank you ;)