What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our form says OVER QUOTA but is not. Urgent!

    Asked by gooakcliff on May 12, 2014 at 06:30 PM

    When people are completing our form, they are getting an over quota error message. We are not over quota. This is the 3rd time in 2 weeks we have been through this! 

    This makes us look incompetent to our customers. Our event is Sunday. I would bet we've lost 100 people from this repeated error. PLEASE make fixing this once and for all a priority!! 

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    JotForm Support Manager

    Answered by Jeanette on May 12, 2014 at 07:26 PM

    Sir, there is no need to open multiple threads, we have reset the counte to zero. And we have also forwarded the case to our second level