What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I've used a template to create a customised form for myself.

    Asked by talespin on May 13, 2014 at 06:33 AM

    However, when a form is filled and I get an alert by e-mail, I still get all the data from the template I've used and not the form I have created. This seems like a bug you need to fix.

    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 13, 2014 at 09:49 AM

    So, the email is stuck with the old version of the form. What you need to do is to delete the email alert and re-create it. 

    Here is how you can delete it:



    And then re-create it: