Disabled form

  • Profile Image
    musagetes
    Asked on May 14, 2014 at 08:59 AM

    Hi,

     

    It seems my form has been disabled, can you please check if something is wrong and activate it again.

    It's these two:

    http://form.jotformeu.com/form/41333949865365

    http://form.jotformeu.com/form/41243694327355

     

    Thanks..

  • Profile Image
    Carina
    Answered on May 14, 2014 at 10:34 AM

    I checked your account and you have a form ([Imported Form] Login) with a password field which is not allowed according to our terms, resulting in your account suspension. It is necessary for us to delete this form in order to activate your account.

    Please let us know if we can delete the form  in order to proceed with the activation of the account.

  • Profile Image
    musagates2
    Answered on May 17, 2014 at 12:15 PM

    Hi,

    I tried answering on this post, but I can't login to my account 'cause you suspended it.. (So I've created a new temporary one)

    But yes, you can delete that form.

    I accidentally imported a wrong form and I wanted to delete it, but you suspended my account before I could.

    So delete the form and activate my account again.. Thanks :)

  • Profile Image
    BryanPaulo
    Answered on May 17, 2014 at 04:26 PM

    Hello,

    Your account is already active. You should be able to login to your account now and please don't forget to get rid of the forms with password field. 

    Please let us know if you need further help.

    Bryan

  • Profile Image
    musagates2
    Answered on May 19, 2014 at 07:03 AM

    No,

    It still hasn't been activated. When I try to login it looks like this:

     

  • Profile Image
    musagates2
    Answered on May 19, 2014 at 07:04 AM

    Remember, it's the account for musagetes.

    NOT musagates2 (The one I'm writing from now) - That's a temporary one, 'cause I can't login to the other account.

  • Profile Image
    ashwin_d
    Answered on May 19, 2014 at 09:07 AM

    Hello musagates2,

    I have deleted the suspected form and activated your account. Please try to sign in to your account and get back to us if you have any trouble.

    Thank you!