What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled form

    Asked by musagetes on May 14, 2014 at 08:59 AM



    It seems my form has been disabled, can you please check if something is wrong and activate it again.

    It's these two:





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    Answered by Carina on May 14, 2014 at 10:34 AM

    I checked your account and you have a form ([Imported Form] Login) with a password field which is not allowed according to our terms, resulting in your account suspension. It is necessary for us to delete this form in order to activate your account.

    Please let us know if we can delete the form  in order to proceed with the activation of the account.

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    Answered by musagates2 on May 17, 2014 at 12:15 PM


    I tried answering on this post, but I can't login to my account 'cause you suspended it.. (So I've created a new temporary one)

    But yes, you can delete that form.

    I accidentally imported a wrong form and I wanted to delete it, but you suspended my account before I could.

    So delete the form and activate my account again.. Thanks :)

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    Answered by BryanPaulo on May 17, 2014 at 04:26 PM


    Your account is already active. You should be able to login to your account now and please don't forget to get rid of the forms with password field. 

    Please let us know if you need further help.


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    Answered by musagates2 on May 19, 2014 at 07:03 AM


    It still hasn't been activated. When I try to login it looks like this:


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    Answered by musagates2 on May 19, 2014 at 07:04 AM

    Remember, it's the account for musagetes.

    NOT musagates2 (The one I'm writing from now) - That's a temporary one, 'cause I can't login to the other account.

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    JotForm Support

    Answered by ashwin_d on May 19, 2014 at 09:07 AM

    Hello musagates2,

    I have deleted the suspected form and activated your account. Please try to sign in to your account and get back to us if you have any trouble.

    Thank you!