What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicate Submission Terminator App: Not Fit For Purpose

    Asked by markashton on May 14, 2014 at 12:57 PM

    It's nigh on useless I've just tried it. Unless you want unique names ... this hasn't been tested or thought out properly ... has it?

    Nice idea ... useless for me and my form with 700+ submissions.

    I'll start doing it manually then after that disappointment

    Regards Mark 

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    JotForm Support

    Answered by Mike_T on May 14, 2014 at 03:27 PM

    What kind of the Unique Naming are you referring to? I am having hard time understanding the issue here.

    Thank you.

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    Answered by markashton on May 14, 2014 at 03:51 PM

    I have a lot of submissions by the same respondent.

    The duplicate submission deletion assumes that a person will only be submitting once ... because the only field you can use to find a duplication is "name" or "Ip address".

    You cannot use any other fields from what I can see.

    I have duplicate submissions ... but they are normally becuase someone has hit the submit button twice.

    You have to look at the other fields for this ... but you can't.

    I have immense use for this tool in theory ... but it doesn't do what I want.

    To me ... it's useless ... but hey ... what do I know eh?

    Everyone else is using it ... or so I thought until I found the UI completely unusable because the JS or something has broke.

    Is anyone really using this?

    Respectfully ... it's rubbish.

    Regards Mark

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    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 06:19 PM

    I see what you mean about app Duplicate Submission Terminator

    Looks like this App only controls the duplicate ones based on Submission ID's or IP's.

    Is not working on Unique Names. I have opened a ticket, not sure if there will be a way to control Unique Names.

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    Answered by markashton on May 21, 2014 at 06:14 PM

    Respectfully ... I've looked closely at this ... and you should remove it in its current state ... it does you a disservice.

    Its purpose ... to remove duplicate submissions

    The result ... it doesn't do anything of the sort ... in fact it does the opposite ... and removes unique submissions

    The reality ... it has no logic to differentiate one submission from another.

    It's about as much use as a truck load of dead rats in a tampon factory.

    Sorry to tell you ... but I can't stop laughing at this little number... its ridiculous.

    On the otherhand you're form builder is great ... does a lot of great stuff ... not that though

    Thanks Mark

     

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    JotForm Support

    Answered by jonathan on May 21, 2014 at 07:01 PM

    Hi Mark,

    Thank you for the added info. 

    Our colleague Jeanette had also raised a ticket about the issue on the Duplicate Submission Termintator App. Your latest message had also reached our developer assigned with the ticket.

    We can only wait for now for status update when the developer updates this thread.

    Thanks. 

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    Answered by markashton on September 01, 2014 at 01:43 PM

    Any movement on this ... its been over 3 months ... Thanks

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    JotForm Support

    Answered by Mike_T on September 01, 2014 at 02:30 PM

    Unfortunately, there is no ETA for now. The ticket is on our system, but we will need to wait for our Dev Team to take a look into this.

    As soon as we have any updates, we will let you know.