I am not receiving submissions nor autoresponders

  • Profile Image
    Joborder
    Asked on May 14, 2014 at 11:56 PM

    Hi,

     

    I have created a form but it does not send to my email when I test the Notifier. As a submitter, I received the Autoresponder. But the notifocation did not send thru.  

    This is the link

    http://form.jotform.me/form/41338983632461

    Is there something wrong that I'm doing?

     

    Lisa

  • Profile Image
    TitusN
    Answered on May 15, 2014 at 07:42 AM

    Hello,

    The test button will only send to the email account for your Jotform account.

    To test the multiple email recipients, fill the form and submit it, then you will get the notifications.

    OUr server reports that you must have recieved the emails when I did a quick test - none of the reciepient email addresses bounced the email back:

    /var/log/jotform/amazonSES.log:[15/May/2014:07:36:19 -0400] 41338983632461 AmazonSES Sent email to joborder@hotelsixty3.com, mne@hotelsixty3.com, boy@hotelsixty3.com, dayang@hotelsixty3.com - MessageID:00000145ffab2e52-3997cfa5-2724-483b-90fa-180ddcda935a-000000 - RequestId:22397c2b-dc25-11e3-a528-f921446080f3

    Please confirm that you recieved the email on all four email accounts in the server log above.

    Looking forward to your response.