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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I am not receiving submissions nor autoresponders

    Asked by Joborder on May 14, 2014 at 11:56 PM

    Hi,

     

    I have created a form but it does not send to my email when I test the Notifier. As a submitter, I received the Autoresponder. But the notifocation did not send thru.  

    This is the link

    http://form.jotform.me/form/41338983632461

    Is there something wrong that I'm doing?

     

    Lisa

    Screenshot
    Submissions autoresponders JotForm email
  • Profile Image
    JotForm Support

    Answered by TitusN on May 15, 2014 at 07:42 AM

    Hello,

    The test button will only send to the email account for your Jotform account.

    To test the multiple email recipients, fill the form and submit it, then you will get the notifications.

    OUr server reports that you must have recieved the emails when I did a quick test - none of the reciepient email addresses bounced the email back:

    /var/log/jotform/amazonSES.log:[15/May/2014:07:36:19 -0400] 41338983632461 AmazonSES Sent email to joborder@hotelsixty3.com, mne@hotelsixty3.com, boy@hotelsixty3.com, dayang@hotelsixty3.com - MessageID:00000145ffab2e52-3997cfa5-2724-483b-90fa-180ddcda935a-000000 - RequestId:22397c2b-dc25-11e3-a528-f921446080f3

    Please confirm that you recieved the email on all four email accounts in the server log above.

    Looking forward to your response.