What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro

    Asked by shaunnaylor on August 08, 2011 at 11:50 AM

    It works fine when a persons card is successfull, but when its declined the screen just goes blank leaving the person confused,  should the form give them a message?




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    Answered by allanftd on August 08, 2011 at 12:21 PM

    Hi Shaun,

    Thanks for bringing this to our attention. We apologize for the inconvenience this has caused. To help in the investigation process, were you able to observe if the blank page is a JotForm page or a Paypal page? When you said declined, do you mean the credit card is invalid or there was no credit card entered in the first place? 

    Kindly advise so that we can assist you further. 


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    Answered by shaunnaylor on August 08, 2011 at 12:27 PM

    It is a jotform blank page, but i have tested it and there is a message there, i guess that the person doesnt scroll up the page to see the message

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    Answered by allanftd on August 08, 2011 at 12:41 PM

    I see, it could then be a user issue. If there are any other problems, please let us know so that we can further assist you.

    Thank you for using JotForm!