What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheets are not being updated

    Asked by headshotretouching on May 15, 2014 at 05:16 PM
    Although the initial issue of the integration not creating a spreadsheet was fixed quickly, it still as of today is not creating rows in the spreadsheet. The submissions are updated on Jotform and other integrations, such as the Dropbox integration, but nothing is updated on the google spreadsheets.
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    JotForm Support

    Answered by Mike_T on May 15, 2014 at 05:22 PM

    I have just integrated a test form, and the Google Spreadsheet is being updated successfully on my side.

    If the issue is not solved, please provide us with the links to affected forms.

    Thank you.

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    Answered by headshotretouching on May 16, 2014 at 11:02 PM

    These two don't seem to be working:

    https://secure.jotform.us/form/41067082158150

    https://secure.jotform.us/form/41066505882153

    Thanks!

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    JotForm Support

    Answered by liyam on May 17, 2014 at 02:40 AM

    Hello headshotretouching,

    I noticed that you have a Stripe integrated on both forms.  This may have something to do with it. With this, I submitted a ticket to the development team to have this fixed.

    We'll get back to you as soon as we have updates on this matter.

    Thanks for your patience and we apologize for this inconvenience.

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    Answered by headshotretouching on May 18, 2014 at 12:01 AM

    I tried re-integrating one more time, and this time it worked. So for whatever reason, it's now working for me. FYI I don't think Stripe had an effect on it, since one of my other forms that also had Stripe was working.

    Thanks

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    JotForm Support

    Answered by Welvin on May 18, 2014 at 09:43 AM

    Thanks for that information. I have updated the ticket and noted your message with regards to the Stripe Integration. Hopefully, our developers can check for whatever the cause of the issue.

    Thanks

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    JotForm Support

    Answered by alp_deniz on May 21, 2014 at 02:57 AM

    This problem should have been resolved recently. Thank you very much for reporting the issue.

    Please let us know if furthere complications occur.

    Kind regards