I'm getting a form total error on checkout. Please advise

  • jason1129
    Asked on May 16, 2014 at 12:09 PM

    I'm using paypal pro and customers are getting a form total error on checkout and cant complete the transaction.

    Jotform Thread 378427 Screenshot
    Page URL: http://www.mnotv.com/cart
  • TitusN
    Replied on May 16, 2014 at 3:51 PM

    Hello,

    I ran some tests with a copy of your form and got the same error:

    Im getting a form total error on checkout Screenshot 40

    I removed the tax settings by setting the factor to 0% from 7% and that seemed to fix the issue:

    Im getting a form total error on checkout Screenshot 51

    Im getting a form total error on checkout Screenshot 62

    Since that is not necessarily a solution, I'll have to send this to our developers in a ticket to that they can advice further.

    We shall update you through this thread.

    Thank you for your patience.

  • NeilVicente
    Replied on May 19, 2014 at 5:42 AM

    @jason1129

    Sorry for the inconvenience. The problem is now fixed.

    Please do inform us if you have other issues at hand.

    Regards from the JotForm team!