I'm getting a form total error on checkout. Please advise

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    Asked on May 16, 2014 at 12:09 PM

    I'm using paypal pro and customers are getting a form total error on checkout and cant complete the transaction.

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    Answered on May 16, 2014 at 03:51 PM


    I ran some tests with a copy of your form and got the same error:

    I removed the tax settings by setting the factor to 0% from 7% and that seemed to fix the issue:

    Since that is not necessarily a solution, I'll have to send this to our developers in a ticket to that they can advice further.

    We shall update you through this thread.

    Thank you for your patience.

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    Answered on May 19, 2014 at 05:42 AM


    Sorry for the inconvenience. The problem is now fixed.

    Please do inform us if you have other issues at hand.

    Regards from the JotForm team!