What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting a form total error on checkout. Please advise

    Asked by jason1129 on May 16, 2014 at 12:09 PM

    I'm using paypal pro and customers are getting a form total error on checkout and cant complete the transaction.

    Page URL:
    http://www.mnotv.com/cart

    Screenshot
    transaction and
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    JotForm Support

    Answered by TitusN on May 16, 2014 at 03:51 PM

    Hello,

    I ran some tests with a copy of your form and got the same error:

    I removed the tax settings by setting the factor to 0% from 7% and that seemed to fix the issue:

    Since that is not necessarily a solution, I'll have to send this to our developers in a ticket to that they can advice further.

    We shall update you through this thread.

    Thank you for your patience.

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    JotForm Support

    Answered by NeilVicente on May 19, 2014 at 05:42 AM

    @jason1129

    Sorry for the inconvenience. The problem is now fixed.

    Please do inform us if you have other issues at hand.

    Regards from the JotForm team!