Is my customer's Paypal account charged again when I edit their form & resubmit it?

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    strongtowerranch
    Asked on May 16, 2014 at 09:49 PM

    Curious to know if our volunteers are being charged again when I edit their application form and resubmit it. I haven't received any calls regarding this, so I am assuming it doesn't work that way.

    Thank you,

    M Emge

  • Profile Image
    Welvin
    Answered on May 17, 2014 at 12:05 AM

    Hi,

    No, editing the form doesn't re-charge your customer for what they have submitted. In fact, the payment field is grayed out or disabled when editing submissions.

    Thanks

  • Profile Image
    halh
    Answered on January 13, 2015 at 03:23 PM

    When I tried to edit a similar form, the PayPal field is not grayed out. The only indication I have that the field is inactive is that I cannot add an item in that field. Is their any other indication that an additional charge will not be imposed?
  • Profile Image
    Welvin
    Answered on January 13, 2015 at 03:30 PM

    Hi halh,

    I've moved your reply to a new thread, you will be answered here: http://www.jotform.com/answers/495463.

    Thanks