What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is my customer's Paypal account charged again when I edit their form & resubmit it?

    Asked by strongtowerranch on May 16, 2014 at 09:49 PM

    Curious to know if our volunteers are being charged again when I edit their application form and resubmit it. I haven't received any calls regarding this, so I am assuming it doesn't work that way.

    Thank you,

    M Emge

    paypal account application form doesn't work and
  • Profile Image
    JotForm Support

    Answered by Welvin on May 17, 2014 at 12:05 AM

    Hi,

    No, editing the form doesn't re-charge your customer for what they have submitted. In fact, the payment field is grayed out or disabled when editing submissions.

    Thanks

  • Profile Image

    Answered by halh on January 13, 2015 at 03:23 PM

    When I tried to edit a similar form, the PayPal field is not grayed out. The only indication I have that the field is inactive is that I cannot add an item in that field. Is their any other indication that an additional charge will not be imposed?
  • Profile Image
    JotForm Support

    Answered by Welvin on January 13, 2015 at 03:30 PM

    Hi halh,

    I've moved your reply to a new thread, you will be answered here: http://www.jotform.com/answers/495463.

    Thanks