What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification Major Problem

    Asked by mattdancsecs on May 17, 2014 at 09:06 AM

    I set up over 100 jotforms for courses. Each identical and duplicated from the original.  In the notification email, there is a 

    Sender Name: First Name:

    Sender Email: info@GunForHire.com

    Reply to Email: Email

     

    I set these up to the following way as you see it above.

    Some of them have now defaulted back to the below..

     

    Sender Name: First Name:

    Sender Email: Please Select

    Reply to Email: None

     

    Is there a way to LOCK this so it does not default? This is a major issue and my forms are now a disaster. 

    Page URL:
    http://gunforhire.com/classes/gun-for-hire-urban-pistol-2/

    email problem email notification My Forms name sender
  • Profile Image

    Answered by bob on May 17, 2014 at 02:41 PM

    First off, we are extremely sorry for the inconvenience.

    I have forwarded this particular issue to our developer team to investigate. They will update us whenever they reach to a solution.

    Thank You

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 17, 2014 at 06:22 PM

    Do you know exactly when this change happened? You have not modified anything on the form and it changed by itself? Do you see any change on the revision history at the time of this change?

  • Profile Image

    Answered by mattdancsecs on May 23, 2014 at 04:40 PM

    I did not see any change. All I know is I made all the forms and they changed on their own. We are no refixing the forms and I sit here wondering when they will change again. SO frustrating!!

  • Profile Image

    Answered by BryanPaulo on May 23, 2014 at 06:09 PM

    Hi,

    I know how frustrating it is.

    We have forwarded this to our developer to investigate the sudden change in the settings. This was sent with high priority and we will notify you through this thread for any updates.

    We do apologize for the inconvenience.

  • Profile Image
    JotForm Developer

    Answered by hasan on May 25, 2014 at 01:59 AM

    Hello,

    I have been monitoring your forms. It is seems like there was a one time glitch that broke your email settings and unable to revert back.

    I'm sorry fot the trouble caused to you. If you need help to revert your setting, I will happily help you. Just give me the names or folder names of your forms.

    Regards.

  • Profile Image

    Answered by mattdancsecs on May 27, 2014 at 11:41 AM

    Hasan, Thank you for watching over the issues. Please keep an eye out as we will be going into all the formsd and resetting and tweaking them.  I also wanted to ask you is it possible to move all the Gun For Hire Forms to a new account?

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 27, 2014 at 12:33 PM

    @mattdancsecs

    Yes, we can move the forms for you. Please open a new thread about the form transfer and provide the target username so we can assist you better.

    Thanks!