What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What happens if I get more than 100 sign ups in a month?

    Asked by Durianwriter on May 18, 2014 at 02:25 PM

    If I get more than 100 sign ups in a month, can I choose to upgrade my account and keep the exra sign ups? What happens if I happen to get more than 100 sign ups?

    Page URL:

  • Profile Image

    Answered by BryanPaulo on May 18, 2014 at 05:12 PM

    Hi Durianwriter,

    If you get more than 100 submissions in a month, since you have a Free account, your account will be temporarily suspended until the first day of the following month. If you upgrade your account however, you may continue to receive submissions until the end of the month.

    Please let us know if you have any other questions.


  • Profile Image

    Answered by Durianwriter on May 18, 2014 at 09:31 PM

    So there's no way to choose to upgrade if i happen to get over 100 submissions? I'll just lose the submissions?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 18, 2014 at 10:54 PM

    Hello Durianwriter,

    Yes you can upgrade your account is you get over 100 submissions.

    You can continue to use your free account. Please be noted that warning emails are sent whenever you reach close to your submission limits. You will get sufficient time to upgrade your account.

    It is not possible to keep the unused limits (extra sign ups) to utilize next month. The submission counters are reset on the first day of every month.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!