- catrollsAsked on May 19, 2014 at 04:00 AM
At first the Spreadsheet was working well.
But as I got to larger amounts of data.... this error started.
For my form "TEST"
- JotForm SupportjonathanAnswered on May 19, 2014 at 04:55 AM
I checked your form using its URL http://www.jotformpro.com/form/41307973038961 and so far I was still able to view the form and the Spreadsheet widget properly.
I understand that it might timed out occassionaly, depending on the network speed or load balance and as well us the content of the widget.
If you can share to us again the content you put on the Spreadsheet widget when the error occur, we will check it further.
You may also try clearing your browser's cache to make it easier for browser to render the form.
Please inform us if the issue persist.
- catrollsAnswered on May 19, 2014 at 05:10 AM
I've tried it multiples times again. Still doesn't work. After emptying the browser cache. Still doesn't work.
I have not changed the form contents since the original post of this problem.
FYI: I'm using a MacBookAir with Safari. This shouldn't be a problem. Also the error in my screenshot seems to imply it is an internal server/script error response.
Baffles me why it works for you. I'm still getting the "414 error" in place of widget.
- JotForm SupportWelvinAnswered on May 19, 2014 at 05:33 AM
Our apologies for the trouble. I am able to replicate the error so let me forward this thread to our developers so they can further check the cause of this.
We will notify you on this thread if updates will be made.
- catrollsAnswered on May 19, 2014 at 10:07 PM
Oh how I wish I could get an update on this.
- JotForm SupportWelvinAnswered on May 19, 2014 at 10:29 PM
We will let you know via this thread if we get an updates from our developers. As of this posting, the report is currently assigned to our developer.
Your patience is much appreciated.
- catrollsAnswered on May 21, 2014 at 07:24 AM
Waiting patiently.... :)
- CarinaAnswered on May 21, 2014 at 09:33 AM
I'm sorry, I checked the ticket and it is already assigned to a developer and was considered important. Unfortunately I still can't give as estimate time for a resolution as it depends on the developer's workload and the complexity of the situation.
Thank you for your patience.
Let us know if further support is needed.