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    One email is not receiving notifications from form entries

    Asked by clauerman on May 19, 2014 at 06:04 PM

    I have two forms on a website -- the entries get delivered to cblauerman@bresnan.net and gogreen@helenarecycling.com.  For the last month or so we have not been receiving the entries at the gogreen email -- only the cblauerman one.  We made no changes, so I'm not sure why this is happening. 

    I actually just went in to test them both and even though one does say it is going to gogreen@helenarecycling.com, when tested they both go to cblauerman@bresnan.net

    Any ideas what is going on?  I have two forms doing the same thing so I've pasted the URLs below.

    Thank you!



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    JotForm Support

    Answered by EltonCris on May 19, 2014 at 07:01 PM


    I check the email on the server log and it is showing successful delivery of notifications to gogreen@helenarecycling.com email. Can you please submit an actual submission to that form again? See if it's going through.

    Here's the server log:

    Current Server: /var/log/jotform/email.workers.log:[19/May/2014:18:39:31 -0400] AmazonSES :: Sent email to gogreen@helenarecycling.com - MessageID:0000014616a3c88a-e6930683-7ec2-422d-a0b0-830dbb4dce3d-000000/71429183-dfa6-11e3-93ff-5fd2e8e33ebe

    By the way, did you check the spam folder on this email? Please check if there's any spam security check that is blocking emails coming from Jotform or AmazonSES. Perhaps whitelisting JotMail IPs and domains to that email provider might resolve the problem. Check this for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please update us with the result. Thank you!