- clauermanAsked on May 19, 2014 at 06:04 PM
I have two forms on a website -- the entries get delivered to firstname.lastname@example.org and email@example.com. For the last month or so we have not been receiving the entries at the gogreen email -- only the cblauerman one. We made no changes, so I'm not sure why this is happening.
Any ideas what is going on? I have two forms doing the same thing so I've pasted the URLs below.
- JotForm SupportEltonCrisAnswered on May 19, 2014 at 07:01 PM
I check the email on the server log and it is showing successful delivery of notifications to firstname.lastname@example.org email. Can you please submit an actual submission to that form again? See if it's going through.
Here's the server log:Current Server: /var/log/jotform/email.workers.log:[19/May/2014:18:39:31 -0400] AmazonSES :: Sent email to email@example.com - MessageID:0000014616a3c88a-e6930683-7ec2-422d-a0b0-830dbb4dce3d-000000/71429183-dfa6-11e3-93ff-5fd2e8e33ebe
By the way, did you check the spam folder on this email? Please check if there's any spam security check that is blocking emails coming from Jotform or AmazonSES. Perhaps whitelisting JotMail IPs and domains to that email provider might resolve the problem. Check this for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please update us with the result. Thank you!