JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
One email is not receiving notifications from form entriesAsked by clauerman on May 19, 2014 at 06:04 PM
I have two forms on a website -- the entries get delivered to email@example.com and firstname.lastname@example.org. For the last month or so we have not been receiving the entries at the gogreen email -- only the cblauerman one. We made no changes, so I'm not sure why this is happening.
Any ideas what is going on? I have two forms doing the same thing so I've pasted the URLs below.
I check the email on the server log and it is showing successful delivery of notifications to email@example.com email. Can you please submit an actual submission to that form again? See if it's going through.
Here's the server log:Current Server: /var/log/jotform/email.workers.log:[19/May/2014:18:39:31 -0400] AmazonSES :: Sent email to firstname.lastname@example.org - MessageID:0000014616a3c88a-e6930683-7ec2-422d-a0b0-830dbb4dce3d-000000/71429183-dfa6-11e3-93ff-5fd2e8e33ebe
By the way, did you check the spam folder on this email? Please check if there's any spam security check that is blocking emails coming from Jotform or AmazonSES. Perhaps whitelisting JotMail IPs and domains to that email provider might resolve the problem. Check this for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please update us with the result. Thank you!