What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Too many SSL Submissions

    Asked by rbh on May 20, 2014 at 10:08 AM

    Hi.  Account is rbh.

    We are receiving a lot of notifications that we are about to exceed our 10 SSL submissions, but as far as we know none of our forms are set up to use SSL.

    The control panel shows that we have used 9 out of 10 but we have received over 10 warnings now so I don't really understand what is happening.

    Is there an easy way of finding out whether any of our forms are using SSL?  I've sorted the list by recent submissions and the top 2 or 3 don't seem to have the box ticked.

    I've included an example URL below, but as I don't know which form may be causing the problem I can't say whether this is the one with the issue or not.

    Thanks,

    Duncan

     

    Page URL:
    http://www.jotform.com/form/20253053395

    Submissions ssl submissions problem thanks
  • Profile Image

    Answered by bob on May 20, 2014 at 10:49 AM

    Upon checking I found that your given form (https://www.jotform.com/form/20253053395) defined as a secure form. Therefore, the submission will also be secure for this form. Please see the screenshot below.

    If you assume that you need more SSL submission then you may upgrade your account. The following guideline should help you to choose subscription plan of JotForm.

    https://support.jotform.com/pricing

    Please let us know if further assistance is needed.

    Thank You

  • Profile Image

    Answered by rbh on May 20, 2014 at 11:21 AM

    Thank for the quick response Bob but I don't understand.  When I go into the form and bring up the Embed Form Wizard it shows as a non-SSL form.  Sorry I'm not sure how to insert a picture into the forum but when I look at it, it looks exactly like your image except it has http:// not https://

    We don't need any of our forms to be SSL so could you fix this for me?

    Thanks

     

  • Profile Image
    JotForm Support

    Answered by Welvin on May 20, 2014 at 12:36 PM

    Hi Duncan,

    Our apologies! My colleague is logged into the secure connection of our site so he sees the secure URL.

    May we know if your forms are embedded to a webpage? There are cases that a CMS would force the external links to use the secure connection, especially if the secure option is available to the origin of the link. Maybe, this is what happening to your form so we'd like to know if you have the forms embedded to a page, a secure page. Can you give us the links?

    I have also cleared your forms cache: http://www.jotform.me/help/229-How-to-Clear-your-Form-Cache. Hopefully, this helps.

    Thanks

  • Profile Image

    Answered by rbh on May 20, 2014 at 12:49 PM

    The forms are linked to from our website, for example:

    http://www.rbhousing.org.uk/membership/apply_to_be_a_member.aspx

    ...the link is about half way down the page - Click here to apply online.

    Does this count as "embedded" or just a link to the actual form on Jotform?

    Thanks

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 20, 2014 at 01:18 PM

    I checked your website and no that's not embedded. It's just a normal Html Hyperlink as I can see it's just linked with text and the Url Reference to your form. Your form link is currently using non-ssl.

    Click here to apply online = http://www.jotform.com/form/20253053395

  • Profile Image

    Answered by rbh on May 22, 2014 at 06:51 AM
    Yes that’s what I thought, so I still don’t understand why the system thinks we have so many SSL submissions.
    This morning I’ve received a notification that we have now exceeded 10 SSL submissions and the account will be disabled at 12 o’clock today.
    Please could you stop this from happening.
    Thanks,
    Duncan
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 22, 2014 at 11:13 AM

    Have you gone through the rest of your forms to check them as well? If not then I would advise it.

    There is a chance that you might be using one of them in a secured state and that might possibly be causing this problem. I looked at the first few, but I am not seeing this as a problem so you may need to check any other links to any of your forms you've used.

    Another possibility is if someone is using a secured connection that could actually convert the form into a secured state and use it as SSL and unfortunately there is not really a way to control that unless they manually revert it. Anyhow though, I do apologize about this and I have reset the SSL count for you.

  • Profile Image

    Answered by rbh on May 22, 2014 at 02:42 PM

    Thanks for resetting the count,

    but my original question was about whether there is a quick way to check whether any of our forms are set up as SSL.  What I can see when I log in to your website is which forms have been used recently, so I've checked the ones that have been used in the last few days and they are not set up as SSL.  Given that the count has been going up it seems that something else is causing it.

    If it is the case that external conditions could result in forms being submitted as SSL when we haven't set them up that way, is it a flawed idea to put a limit of 10 (or any other number) on this?

    Thanks,

    Duncan

     

  • Profile Image

    Answered by BryanPaulo on May 22, 2014 at 04:01 PM

    Hi rbh,

    We can help you identify the forms that are using SSL if you could give us the links where all your forms are embeded.

    To check wether your embeded form is using SSL or not, take a look at the embed code. If it has https://secure on it, that means it's using SSL. You may also check the forms from the form builder by clicking the embed button. If the Secure Form is checked, it means that, that particular form is using SSL. Please refer to the image below:

    Please let us know if you need further help.

  • Profile Image

    Answered by rbh on May 22, 2014 at 05:11 PM
    Thanks but this isn't especially quick, and if you look back on the thread you'll see this has already been explained and we've already established that we are just using links rather than embedding the forms.
    Duncan
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 22, 2014 at 06:09 PM

    @Duncan

    Hi, I instead created a separate new post regarding your new question here

    http://www.jotform.com/answers/381991

    Please use the new thread to monitor our response.

    Thanks.