What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply-To Email Address is not correct

    Asked by gibsonhanks on May 20, 2014 at 06:59 PM
    Also I made a form for a client and when anyone emails them they can not just hit the reply button because the email does not automatically go back to the sender.  How can we fix this?
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    Answered by Cesar on May 20, 2014 at 08:52 PM

    Please verify that the E-Mail Address you need the replies to go to is set on the Reply-To section of your AutoResponse E-Mail.

    https://shots.jotform.com/cesar/screens/ReplyToSet.png

    If the issue persists, provide us the Form in question to assist you further. Thank you.