What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Newly created form disappeared !

    Asked by EnglishRiviera on May 21, 2014 at 05:54 AM


    I've created a form yesterday entitled : "2015 Promotional Partners Advertising Package". The problem is that when I went into my forms this morning to test it the form has dissapeared .Can you please help?


    Thanks ,


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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 08:01 AM

    Hi Adrian,

    Thanks for reporting.

    We are already aware of the problem and our technical team are now working to get this resolve as quickly as possible.

    We will inform you here as soon as your form is restored.

    Our sincere apologies for any inconveniences caused. 

    Kind Regards!

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    Answered by EnglishRiviera on May 21, 2014 at 08:10 AM

    Thanks , could it be resolved today please ?


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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 08:17 AM

    I could not provide you a definite time frame but we'll assure you that this won't take some time.


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    Answered by Carina on May 21, 2014 at 01:24 PM

    We received the information that this situation is solved now. I checked your account and could see the form there. 

    Thank you so much for your patience. 

    Please get back to us if further support is needed.