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    My account says I have upload space used........

    Asked by valkae on August 09, 2011 at 11:49 PM

    On the usage bar on the left hand side, my account says that I have about 14mb upload space used.

    I deleted all my forms and everything, and it still says I have that much used.......

    Please help! thanks

  • Profile Image

    Answered by brx250 on August 10, 2011 at 12:36 AM

    Hi valkae,

    Thank you for using JotForm.

    Deleting forms in your account also deletes the corresponding submissions and uploads. Which in turn should lessen your uploads counter. But that is if you've totally deleted them even in your trash. I've checked your form and it seems that you haven't used yet any space or submissions for this month. I suggest you clear your cache and revisit your account to see if the issue is still there. Hope this helps.

    If you have further issues and concerns, please feel free to contact us. 

    ____________________________________________   

     Albert  |  JotForm Support 

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    JotForm Support

    Answered by liyam on August 10, 2011 at 12:58 AM

    Hello valkae,

    If you have deleted your forms with those submissions that had attachments in it, please go to your My Forms page, the click the trash tab and permanently delete your forms there.

     

    Although I find it unnecessary to delete the form if you will still continue using them, so it would be much better to just delete the submissions that has attachments in the submissions page instead.

    If you have other questions or concerns, please do let us know by starting a new post.

    Thanks,

    Liyam

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    Answered by valkae on August 10, 2011 at 01:00 AM

    thanks! there were forms in the trash!

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    Answered by brx250 on August 10, 2011 at 02:01 AM

    Hi valkae,

    We're glad you've sorted things out already. If you have any other questions in the future, please feel free to contact us again. We will be more than happy to assist you with anything.

    ____________________________________________   

     Albert  |  JotForm Support