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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem form - lost subscriptions

    Asked by FormuleMagique on May 21, 2014 at 06:33 AM

    Hello,

     

    We have a problem with our form "Rencontres EIE 2014"

    We've lost more than 30 subscriptions. From may 19 to may 21, we've lost all the subscriptions !!!

     

    It might be a problem with you software because we didn't do anything wrong.

     

    And yesterday, Jotform was just shit. Problems all day long.

     

    Can you help us because we are in trouble with our client now !

     

    thank you.

     

    Page URL:
    http://www.jotform.co/FormuleMagique/rencontreseie

    problem JotForm hello all
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2014 at 08:54 AM

    Hi,

    We are truly sorry about that. We are now aware of the problem and it has been addressed to our technical team for a quick resolution. This might be related to the database replication issue currently. As soon as this is resolve, we will inform you right way.

    Our apologies for any inconveniences caused.

    Regards!

  • Profile Image

    Answered by FormuleMagique on May 21, 2014 at 09:11 AM
    Thank you for replying.
    Just for information, I've lost subscriptions on another form (Intervenants
    JP14 FR) so it was a general error and not on a form only.
    Regards.
    Franis Ban
    ILE-DE-FRANCE -> 68 bis Bd Peire 75017 PARIS / +33 (0)9 61 38 69 89
    NORMANDIE -> 38 Av. de l'Hippodrome 14000 CAEN / +33 (0)2 31 942 942
    Site Web Facebook
    Viadeo
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    1e entreprise en France certifi ISO 20121 (Qualitet o-responsabilitbr/>des ements)
    De : JotForm Support Forum
    Rondre :
    Date : mercredi 21 mai 2014 14:54
    : Franis
    Objet : Re: Problem form - lost subscriptions

    New response received




    A new response has been received:




    Answered by EltonCris


    Hi,
    We are truly sorry about that. We are now aware of the problem and it has
    been addressed to our technical team for a quick resolution. This might be
    related to the database replication issue currently. As soon as this is
    resolve, we will inform you right way.
    Our apologies for any inconveniences caused.
    Regards!




    View this thread on JotForm Support Forum

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    ...
  • Profile Image

    Answered by Carina on May 21, 2014 at 11:08 AM

    Thank you for adding this information. I edited the ticket so our developers can correct the situation.

    I'm sorry for all the inconvenience.

    Let us know if further support is needed.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 21, 2014 at 01:31 PM

    @FormuleMagique 

    The problem is now resolved. I am able to see the submissions on your forms now. Kindly confirm and get back to us should you find any problems.

    Thanks!

  • Profile Image

    Answered by FormuleMagique on May 22, 2014 at 03:21 AM
    Hi,
    Yes I can see that the problem is resolved.
    Thank you.
    Bien cordialement,
    Franis Ban
    ILE-DE-FRANCE -> 68 bis Bd Peire 75017 PARIS / +33 (0)9 61 38 69 89
    NORMANDIE -> 38 Av. de l'Hippodrome 14000 CAEN / +33 (0)2 31 942 942
    Site Web Facebook
    Viadeo
    LinkedIn

    1e entreprise en France certifi ISO 20121 (Qualitet o-responsabilitbr/>des ements)
    De : JotForm Support Forum
    Rondre :
    Date : mercredi 21 mai 2014 19:31
    : Franis
    Objet : Re: Problem form - lost subscriptions

    New response received




    A new response has been received:




    Answered by EltonCris


    @FormuleMagique
    The problem is now resolved. I am able to see the submissions on your forms
    now. Kindly confirm and get back to us should you find any problems.
    Thanks!




    View this thread on JotForm Support Forum

    Unsubscribe
    a9abc311da9694458f91b24769a3e&unsubscribe=>



    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 22, 2014 at 09:59 AM

    Hello,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!