What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT - Submissions have disappeared

    Asked by FARNET on May 21, 2014 at 06:41 AM

    Hi, we've launched an online survey yesterday and gathered 75 replies so far. however, in the "my forms" section, all but a few  submissions seem to have disappeared overnight. Can you PLEASE sort this and help us retrieve this information. Where could the problem come from? 

    our account is FARNET

    Hoping for your quick reply

  • Profile Image
    JotForm Support

    Answered by TitusN on May 21, 2014 at 08:53 AM


    Our developers are aware of the issue and are working to fix it.

    I have however escalated your support request to them so that we can confirm to you upon any developments.

    On which form are the submissions missing (the form title should do)

    We sincerely apologize for this, and thank you for your patience.

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 21, 2014 at 01:59 PM


    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.