URGENT - Submissions have disappeared

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    Asked on May 21, 2014 at 06:41 AM

    Hi, we've launched an online survey yesterday and gathered 75 replies so far. however, in the "my forms" section, all but a few  submissions seem to have disappeared overnight. Can you PLEASE sort this and help us retrieve this information. Where could the problem come from? 

    our account is FARNET

    Hoping for your quick reply

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    Answered on May 21, 2014 at 08:53 AM


    Our developers are aware of the issue and are working to fix it.

    I have however escalated your support request to them so that we can confirm to you upon any developments.

    On which form are the submissions missing (the form title should do)

    We sincerely apologize for this, and thank you for your patience.

  • Profile Image
    Answered on May 21, 2014 at 01:59 PM


    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.