What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions from 5-20-14 disappeared

    Asked by MSUHistorian on May 21, 2014 at 07:18 AM

    For the below provided link, I had three submissions, which I saw via the JotForm mobile app. When I logged in to download them, there was only one. 

    The missing submissions seem to be from yesterday. I need this issue resolved ASAP as that info was needed for this week. 

     

    Thank you.

    Submissions JotForm Mobile app
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    Answered by bob on May 21, 2014 at 09:24 AM

    Hi MSUHistorian,

    First off, We are sorry for the inconvenience.

    We have informed our higher concern to look into this matter. They will investivate this matter and update us whenever they reach to a solution. 

    Thank You 

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    Answered by Carina on May 21, 2014 at 01:49 PM

    We received the information that this situation is solved now. This situation was caused by a problem with data replication. I checked your account and could see submissions after 19th May. Can you please confirm that the situation is solved?

    Thank you so much for your patience. 

    Please get back to us if further support is needed.

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    Answered by MSUHistorian on May 21, 2014 at 07:16 PM

    Everything seems to be back. Thank you for taking quick action!

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    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 07:20 PM

    We are very happy to hear your feedback. Yes, everything is back to normal and we will always work hard and to the best of our abilities to respond to emergencies quickly and effectively.

    Cheers!