What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello, forms didn`t go through!

    Asked by vanished on May 21, 2014 at 07:34 AM


    I don`t have had any problems with JotForm so far but now looks like all orders from yesterday didn`t go through. Got all the payments but no forms submitted!




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    JotForm Support

    Answered by liyam on May 21, 2014 at 09:38 AM

    Hello Rait,

    Our developers are now aware of this issue and are currently working on a fix. We'll inform you as soon as we have updates.

    Thanks for your patience and we apologize for your inconvenience.

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    Answered by Carina on May 21, 2014 at 01:54 PM

    We received the information that this situation is solved now. This situation  was caused by a problem with data replication. I checked your account and could see submissions after 19th May. Can you please confirm that the situation is solved?

    Thank you so much for your patience. 

    Please get back to us if further support is needed.

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    Answered by vanished on May 21, 2014 at 03:19 PM

    Fixed, thanks!