What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Greenpointers Account

    Asked by Greenpointers on May 21, 2014 at 08:42 AM

    Hi-

    I have a jotform account. When I use it at my work computer I am already logged in an all my forms are stored.

    When I try to login at home, none of the forms are stored. I am not sure if I have two accounts. I think I only have one - greenpointers with the email address ... so I am confused. 

    And I just tried to change my password which worked, but my forms from my work computer are not there and one form I created is saying I deleted it. Which I didn't...

    Worried to make my form public if I'm not sure it's going to work.

    Thanks in advance for your help,

    Jen

    My Forms JotForm email thanks
  • Profile Image

    Answered by Carina on May 21, 2014 at 10:48 AM

    I checked your Greenpointers account and could find only one form. Do you have more forms there? Can you please share with us the url of the missing form? Also, in order for us to determine if you are using more than one account, I kindly ask you to provide us form's urls, username, email address, website containing working forms.

    I changed the thread status to private so you can post here this information.

    Thank you.

  • Profile Image

    Answered by Greenpointers on June 05, 2014 at 05:01 PM
    hi-
    i think i may have two accounts? my form is not working and when i login it
    is not there...
    and people are trying to sign-up and it's saying it has reached the max.
    please help!
    thanks-
    jen
    ...
  • Profile Image

    Answered by Greenpointers on June 05, 2014 at 05:01 PM
    http://greenpointers.com/2014/06/03/want-to-be-set-up-on-a-date-in-greenpoint-introducing-love-bites/
    the form is here...
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 05, 2014 at 07:18 PM

    Hi Jen,

    Sorry but what I see here is a google form not a Jotform form. http://greenpointers.com/2014/06/03/want-to-be-set-up-on-a-date-in-greenpoint-introducing-love-bites/

    Can you provide the correct website URL where we can view the form from us? Or if you have the form URL, please send it here so we can trace your other forms and move it to your Greenpointers account if you prefer.

    Regards!