What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions missing

    Asked by DebbieTanis on May 21, 2014 at 09:41 AM

    I have received email notifications from 3 form submissions, but they are not on the submissions page, and I cannot bring up pdfs of the completed forms.

    Page URL:
    http://form.jotform.us/form/40964668799176

    Screenshot
    Submissions submissions missing email email notifications submissions page
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 11:35 AM

    Very sorry about this inconvenience, there is a temporary glitch that is preventing you to see the submissions at the submissions page. Our engineers are already working on this and the problem will be fixed soon. You will be informed via this thread when the problem gets fixed.

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    JotForm Founder

    Answered by aytekin on May 21, 2014 at 01:57 PM

    We had a data replication problem but it is now fixed. Please try checking your submissions now and you should see them on Submissions page.

    Thank you for your patience.