What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Yesterday I had a submission and this morning I don't see it. Please advise how to recover.

    Asked by cwturn01 on May 21, 2014 at 09:53 AM
    and
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    Answered by EliezerN on May 21, 2014 at 11:58 AM

    We are truly sorry about this inconvenience.

    According to our records the last form you checked/edited was this one: http://www.jotform.com/form/41064838104955

    So, I think that is the form you are talking about.

    We are having a temporary glitch in our system, fortunatly our technical team is aware of it and is working to fix it. So, rest assured that everything will be back to normal soon. 

    Once it is resolved your submissions will be back and you will be updated via this thread.

    Thank you for your understanding and patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 02:00 PM

    We had a data replication problem but it is now fixed. Please try checking your submissions now and you should see them on Submissions page.

     

    Thank you for your patience.