Approval Workflow Process stuck in "In Progress"

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    rsmi2612
    Asked on February 28, 2022 at 01:53 PM

    Form our Invoice Approval Form, we have three people required to approve the requests. However, the workflow process gets stuck in the "In Progress" for one of people even after he had approved the request. Is there a limit on the number of people that can approve with the free account?

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    Gilbert
    Answered on February 28, 2022 at 04:26 PM

    Hello,

    Thank you for reaching out to us.

    Is the issue still persisting? I checked our system and saw that all the form's approvals for each submission entry have been approved already. There's no limit on the number of approvers that can be set for a free account.

    I also tested a cloned version of your form and the Approved status was immediately displayed after the approval.

    1646083407_621d3d4f0da5c_

    It's possible that there was just a slight delay before the approval status was changed. After an approval, please ask the approver to refresh the page to see if the Approved status will then be displayed.

    I also cleared your form cache as an additional measure. Try doing a test submission again and let us know how it goes.

    Regards,

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    rsmi2612
    Answered on February 28, 2022 at 05:00 PM
    I had to takeover for the user and approve the request. That’s the reason why you see the approvals. If one of the approvers was connected via VPN, would that cause an issue with approval workflow?
    - Ricardo Smith
    ...
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    Kris
    Answered on February 28, 2022 at 11:19 PM

    Hello there Ricardo,

    Thank you for added information that you provided.

    Let us have a further look on our system if the main reason for this is the VPN.

    Please bear with us and thank you for understanding.

    Kris_S