What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why didn't my form save correctly?

    Asked by Rooster47 on May 21, 2014 at 11:14 AM

    I spent a lot of time working on a form yesterday and today when I opened it everything was messed up. Many of the items I'd put into the form were no longer in it. And most of the conditional logic I had entered was messed up as well. Super frustrating. Is there anyway to get it back? I'm not even sure if I should try again, or will it just happen again?

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    JotForm Support Manager

    Answered by Jeanette on May 21, 2014 at 12:45 PM

    We are very sorry about this. There was a temporary glitch that is preventing to see the form with the latest changes. Our 2nd level engineers are aware of this and are taking care of it, the problem should be fixed in around an hour. Please do get back to us if the problem still persist after that stimated timeframe. We appreciate your patience.

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    Answered by Rooster47 on May 21, 2014 at 04:44 PM

    My form is still messed up. Any hope it will still get fixed, or is it time to start over :(

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    JotForm Support

    Answered by Mike_T on May 21, 2014 at 05:34 PM

    We have a Revision History tool that can be used in order to restore the form to some previous state. Can you please give it a try?

    For example, you might consider restoring the form to May 20, 7:36 PM version if it is the correct one.

    Please let us know if you need any further assistance.

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    Answered by Rooster47 on May 21, 2014 at 05:46 PM

    Thank you! Found the good version from yesterday!