What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with facebook APP - form requires people to log in to view

    Asked by TrainingExperience on May 21, 2014 at 01:50 PM

    I installed in my facebook page 

    The form works when i'm logged but when other users want to use if asking about the registration in jotform.

     

    Thanks 

    Page URL:
    https://www.facebook.com/pages/Pr%C3%A1cticas-Erasmus-Espa%C3%B1aErasm<br/>us-Internship-Spain/346830015385365

    Screenshot
    problem app facebook app JotForm Facebook Page thanks
  • Profile Image
    JotForm Support

    Answered by TitusN on May 21, 2014 at 03:33 PM

    Hello,

    That is odd -

    I tested the form on your facebook page using three different browsers - not logged in to either Jotform or Facebook - the result was the same:

    I'm not sure what caused the behavior shown on your screenshot - but it seems you are in the page admin account which requires you to log in to Jotform to edit your form.

    Please log out of both Facebook and Jotform and test the form  - prefarably on another browser - is the form loading on your end?

    Please let us know.

  • Profile Image

    Answered by TrainingExperience on May 22, 2014 at 05:02 AM

    Hello, 

     

    Yesterday night I tried and it was working correctly but now is not working again. :(

  • Profile Image
    JotForm Support

    Answered by TitusN on May 22, 2014 at 05:07 AM

    Hello,

    I see the error as well -

    I'll run some tests and respond back -

    Just to confirm - is this the app you used? - http://apps.jotform.com/app/add_form_to_your_facebook_fan_page

     

    Thank you for your patience.

  • Profile Image

    Answered by TrainingExperience on May 22, 2014 at 05:18 AM

    I did directly from the site of jotform

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 05:21 AM

    Thank you for the confirmation.

    Will respond with an update after a few tests. 

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by TitusN on May 23, 2014 at 04:13 AM

    Hello,

    Sorry for taking too long to respond.

    I was testing one of our apps that would have made this easier - In the meantime,

    Please try adding your form to your Facebook page using this guide

    If that was the guide you used - kindly confirm back.

    Thank you for your patience.