What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I created a form Wellness Alliance with Product/Items as part of payment wizard. However, trial the product and qty is not reflected in email

    Asked by IvyFeranco on May 21, 2014 at 03:30 PM email product items qty
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 21, 2014 at 03:49 PM

    I am sending this to our developer who works on the payment field. He will look into the problem and get back to you. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 22, 2014 at 08:22 AM

    @IvyFeranco

    The product details are missing because if you make a change in the email alert, it will be tagged as "dirty" by the Email Wizard and will no longer be updated.

    The easiest way to fix inconsistencies between email alerts and your actual form is by recreating the email alert.

    Long story short, the solution is to recreate your notification email.

    1. Click on Setup & Embed > Email Alerts > Notifier
    2. In the Compose Email screen, click Delete Email
    3. After deleting, click on Setup & Embed > Email Alerts > Add New Email
    4. Choose Notifier, click Next then follow the Email Alert Wizard

    Hope this helps!

  • Profile Image

    Answered by IvyFeranco on May 22, 2014 at 10:01 AM

    Thank Niel Vicente. You are genius. Very clear instruction.
    I have tried and tested. Result perfect!
    Best Regards,
    Ivy Feranco
    ...