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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form ID not match error message on form submit

    Asked by unitednorthern1 on May 21, 2014 at 04:36 PM

    hey there, I realize I'm rather late to the party as far as this thread is concerned - but could either of you guys shed some light as to why I'm getting this error message when I click submit? 


    Form ID did not match. Form ID: Form Name: 41385030357147

    the link to the page is


    thanks in advance!

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    JotForm Support

    Answered by jonathan on May 21, 2014 at 05:21 PM


    I was able to see the error when I checked the form in your website http://www.unitednorthern.com/charlesdisanto/index.html

    same result also even when using the form's direct URL  http://www.jotform.us/form/41385030357147

    I found the caused of error to be that of the code you had embedded into the form's Thank You page


    Please fix the Thank You page by removing the custom code you had embedded and the form submission should work properly again



    You can also share to us the iframe code you were trying to embed to the Thank You page. And we will check how to do it properly for it to work.

    You can paste the code here http://pastie.org/ so that we can copy it.

    Inform us if issue persist.


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    Answered by unitednorthern1 on May 22, 2014 at 09:02 AM

    awesome! thanks, you're the best

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    Answered by unitednorthern1 on May 22, 2014 at 09:03 AM

    thanks! It doesnt give the error anymore, but it doesn't display the page I sent it to either.... (I replaced the "http://news.com" with my page - is that correct?


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    JotForm Support

    Answered by abajan on May 22, 2014 at 11:46 AM


    Please go to http://pastie.org/ (or some other code sharing service) and enter the code there that you wish to appear in the form builder's HTML editor's work area. Save the Pastie paste as plain text (the default) and then share its URL here, so that we can examine it to see how best it can be edited to work.


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    Answered by unitednorthern1 on May 22, 2014 at 12:28 PM

    thanks here's the page I'd like to display (for now)


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    JotForm Support

    Answered by Welvin on May 22, 2014 at 03:05 PM

    Unfortunately, iFrame codes will be strip out in the custom thank you area. We've made it this way to avoid security issues.

    Why not just type directly the thank you message into the settings? Are you after of the background color? You can change it from there.


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    Answered by unitednorthern1 on May 22, 2014 at 03:17 PM

    thanks, because ideally I'd like it to go to another jotform that'd gather even more info.... would linking to another jotform be ok seeing how it's still "in the family"? :)

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    JotForm Support

    Answered by EltonCris on May 22, 2014 at 04:26 PM


    Or perhaps what you want is a custom thank you URL? You can set custom URL as your thank you page. 

    Since the main issue here has already been solved, I'd suggest creating a separate thread for your other questions and provide more details so we can assist you further.

    Thanks for your understanding.