submit form has stopped working

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    Asked on May 21, 2014 at 09:42 PM

    The form has worked wonderfully for a while, and there were no changes until today.  When I discovered that 3 submits had not gone through I tried various minor changes including a new recipient address, but all to no avail.  When I use the "Test Email" button on the editor the test comes through immediately, but a submital sent from does not go through.  

    Note: the sending address, is whitelisted in our Spam filter.

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    Answered on May 22, 2014 at 12:16 AM

    Please try completely deleting that Email Alert from your form and Recreating it. Do make sure also that the submissions are not being redirected to your Junk/SPAM folder. If you are working with a stand alone email client, please try the web-based access to your email as some emails labeled as junk mail, may not be retrieved by standalone email clients. 

    Do let us know if the issue persists, Thank you.


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    Answered on May 25, 2014 at 04:45 PM

    @Cesar, thanks for the response.

    I've tried your suggestion to delete and recreate the notifications, however that did not resolve the issue.  After a lot of trial and error I finally tried ignoring the conventional advice to embed code obtained by Setup & Embed > Embed Form > Wordpress and instead used code from Setup & Embed > Embed Form > Setup & Embed > Embed, i.e. the code that references javascript. Now the site is functional again.

    Note:  This form worked fine until recently, and I had just updated the wordpress softwware to 3.9 and then to 3.91.  Perhaps a change in the Wordress code caused the malfunction.  At any rate the fix appears to be working.

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    Answered on May 25, 2014 at 06:44 PM


    Thank you for taking the time to let us know that you were able to find a resolution on your own.

    However, I want to inform you that the embed code used as described on this WP guide was also using javascript.


    I think the issue was instead had to do with the email settings -- as it was the submission's email that was not working as you reported, and not the actual form. The embed method were fine as long as the form can be submitted properly/completely.

    The email submission, is another layer after the form submissions -- so it the issue should be happening at the email level.

    There must be a temporary glitch on our end that prevented the email from reaching your inbox, but was restored now.

    Do contact us again anytime if there are any other issue.