- caprusAsked on May 21, 2014 at 09:42 PM
The form has worked wonderfully for a while, and there were no changes until today. When I discovered that 3 submits had not gone through I tried various minor changes including a new recipient address, but all to no avail. When I use the "Test Email" button on the editor the test comes through immediately, but a submital sent from http://www.cutbeach.com/?p=10 does not go through.
Note: the sending address, firstname.lastname@example.org is whitelisted in our Spam filter.Page URL:
- CesarAnswered on May 22, 2014 at 12:16 AM
Please try completely deleting that Email Alert from your form and Recreating it. Do make sure also that the submissions are not being redirected to your Junk/SPAM folder. If you are working with a stand alone email client, please try the web-based access to your email as some emails labeled as junk mail, may not be retrieved by standalone email clients.
Do let us know if the issue persists, Thank you.
- caprusAnswered on May 25, 2014 at 04:45 PM
@Cesar, thanks for the response.
Note: This form worked fine until recently, and I had just updated the wordpress softwware to 3.9 and then to 3.91. Perhaps a change in the Wordress code caused the malfunction. At any rate the fix appears to be working.
- JotForm SupportjonathanAnswered on May 25, 2014 at 06:44 PM
Thank you for taking the time to let us know that you were able to find a resolution on your own.
However, I want to inform you that the embed code used as described on this WP guide
I think the issue was instead had to do with the email settings -- as it was the submission's email that was not working as you reported, and not the actual form. The embed method were fine as long as the form can be submitted properly/completely.
The email submission, is another layer after the form submissions -- so it the issue should be happening at the email level.
There must be a temporary glitch on our end that prevented the email from reaching your inbox, but was restored now.
Do contact us again anytime if there are any other issue.