I see email notiication, but submission list is incomplete

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    childrensministry
    Asked on May 22, 2014 at 06:29 AM

    Hello: I asked people to go online to register for my program. But I also gave them Paper registration option. About 10 registered using paper registration forms. I entered those 10 registrations into the website so the information could all be on jotform, and I received email notification that these registrations had gone through, but when I look at the Summary of the Forms on jotform.com, I do not see those 10 forms.

    http://www.jotform.com/submissions/41115324638146

     

    Not sure what happened to them.

    Thanks for your attention to this matter.

     

    Grace

  • Profile Image
    TitusN
    Answered on May 22, 2014 at 06:32 AM

    Hello Grace,

    We sincerely apologize for this.

    I have notified our developers in an escalated ticket - and we shall let you know as soon as they deliberate.

    Thank you for your patience.

  • Profile Image
    childrensministry
    Answered on May 22, 2014 at 06:57 AM

    Thanks for your quick work. It looks like the list has now been updated and I am able to see my 10 forms on the summary list now.

    Appreciate it.

     

    Grace

  • Profile Image
    TitusN
    Answered on May 22, 2014 at 07:01 AM

    Thanks for the confirmation Grace.

    We apologize for the inconvinience this caused you - let us know how we can assist further.