What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I see email notiication, but submission list is incomplete

    Asked by childrensministry on May 22, 2014 at 06:29 AM

    Hello: I asked people to go online to register for my program. But I also gave them Paper registration option. About 10 registered using paper registration forms. I entered those 10 registrations into the website so the information could all be on jotform, and I received email notification that these registrations had gone through, but when I look at the Summary of the Forms on jotform.com, I do not see those 10 forms.



    Not sure what happened to them.

    Thanks for your attention to this matter.



    Page URL:

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:32 AM

    Hello Grace,

    We sincerely apologize for this.

    I have notified our developers in an escalated ticket - and we shall let you know as soon as they deliberate.

    Thank you for your patience.

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    Answered by childrensministry on May 22, 2014 at 06:57 AM

    Thanks for your quick work. It looks like the list has now been updated and I am able to see my 10 forms on the summary list now.

    Appreciate it.



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    JotForm Support

    Answered by TitusN on May 22, 2014 at 07:01 AM

    Thanks for the confirmation Grace.

    We apologize for the inconvinience this caused you - let us know how we can assist further.