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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't read today's submissions

    Asked by dole on May 22, 2014 at 11:01 AM

    hello,

    All of a sudden I can only read the submissions made before this afternoon and have no access to unread submissions. I marked all submissions as 'read' and also cleared the cache, logged out and back in to jotform, but nothing worked.

    could you please advise me what to do in this case.

    thanks and regards.

    submissions
  • Profile Image
    JotForm Support

    Answered by TitusN on May 22, 2014 at 02:17 PM

    Hello,

    I presume you are reffering to this form:  - http://www.jotformeu.com/form/41355102660343

    I see it has only 9 submissions - I will ask our developers to examine the form and advice.

    We apologize for the inconvinience, and thank you for your patience.

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    Answered by dole on May 22, 2014 at 02:53 PM

    thanks for your prompt replay, 

    yes, that's correct, 9 submissions, 6 of which came in today but I get no access to them nor do they show in a report... 

    I logged back in to my account just now and saw that today's submission seem to have gone completely and only those three of the past two days are still there. 

    The register form is part of a multi-lingual embassy website. So I hope you can fix it.

    Thanks again for your attention to this matter.

    Kind Regards

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 02:55 PM

    We greatly appreciate your patience - and thank you for the confirmation.

    Our developers will take a look and advice.

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    Chief Technology Officer

    Answered by eee on May 22, 2014 at 03:04 PM

    Hi,

    It seems it's a mis-counting issue on submissions numbers.

    We have released a fix to recalculate it,

    You do have 3 submissions, not 9.

    Kindest Regards,

    - Ertugrul.

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    Answered by dole on May 22, 2014 at 03:28 PM

    Thanks for taking care of this so quickly.

    So, if a mis-counting issue was the problem may I kindly ask you to also check my account and adjust in the number of used submissions which in this case should be 13 not 19 (if I'm not mistaken).

    I appreciate your efforts.

    Kind Regards

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 03:39 PM

    Hello,

    We have amended the submission count.

    Thank you for sticking through the support process.