My form does not function properly, kindly assist.

  • Profile Image
    Asked on August 11, 2011 at 09:08 AM

    Hi JotForm,


    I'm running a business in Facebook (Malaysia) and I selected JotForm to be one of the point of purchase. Since July 2011, I uploaded the form that I've created and my customers start to order through Facebook - JotForm.


    Soon after that, I've been getting complaints from customers that the form is not working (can't be click, blank pages appeared when click, submit button is not functioning, etc...) but when I tried it on my computer and a few of my friend's computer, it works fine.


    I'm writting to check out from you that is there anything that I've done wrongly on the form.

    My form can be found on the left hand panel, under the Porfile Image (Name: Order Now) in this facebook link

    or you may try to click this:


    Appreciate if you could help me look into this and advice on what should I do to avoid the problem.


    Many thanks in advance and appreciated it!


    Best Regards,


  • Profile Image
    Answered on August 11, 2011 at 06:56 PM

    Hi Nikkie,

    I see nothing wrong with the way you embedded your form. I tested your form quite extensively under different browsers - IE 8, Firefox, Chrome and Safari - but did not experience any problems at all.

    Can you please ask the complainants what browser (and version) they are using? You may also remind them to update their browsers so that the pages work perfectly fine.


  • Profile Image
    Answered on August 11, 2011 at 09:42 PM
    Hi Neil,

    Thanks for the swift reply.
    On August 11, one person try to order through Google Chrome and one person
    try to order through their iPad.

    The one using Google Chrome mentioned that the screen went blank when they
    click "Order Now" and the one using iPad said that when she wanted to click
    Submit Button, the Button is not functioning.

    Is there any browser/gadgets that this JotForm is not being supported? If
    there are, please let me know so that I can inform my customers.

    Last but not least, I just noticed that there is a limited quota on JotForm
    submission being sent in. I saw mine is 10 out of 100 used is it means that
    in month of August, I still can have 90 submission coming in through


    Best Regards,

  • Profile Image
    Answered on August 11, 2011 at 11:23 PM

    Hi Nikkie,

    Thanks for briinging this to our attention and we apologize for the inconvenience. I have tested your form using Google Chrome and did not find any issue. I believe the user just needs to scroll up in order to see the Thank You Message.

    With regards to the Submit button issue on iPad, were you able to determine the browser that your customer used? Did all customers who accessed your form via iPad also experienced the same issue? Kindly advise so that we can investigate further.

    Thank you for using JotForm!