What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade does not show

    Asked by brigikovacs on May 23, 2014 at 10:18 AM

    I just upgraded our free account to monthly free premium. (INT140523-3350-17466)  However, it is still showing up as free account and telling us we are out of submissions. How long does it take to upgrade? Thank you!

    Submissions upgraded and
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    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 12:26 PM

    The upgrade was not automatic as you seemed to upgrade without being logged into your account. But I've fixed the problem.

    Thank you for choosing JotForm. Cheers!

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    Answered by brigikovacs on May 23, 2014 at 01:04 PM

    Thank you very much!