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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications not coming through?

    Asked by TridentServices on May 25, 2014 at 01:38 AM

    Hi

     

    I have a form called "Waiting List the "test "notifications" zip right through showing up within moments...

    The form "Master Template" and all of its subsequest clones used the same settings to no avail...

    I'm guessing (hoping) that the "Autoresponder" is working as my tests did not come through.

    This came to my attention as I received the notice of my first submission from PayPal so I went to check the system...

    I tried changing email addresses with no results

    I checked the the Spam/Junk folder - its not there.

    I would appreciate your assistance - Jim Fischer

    Page URL:
    http://form.jotform.us/form/41355322544146

    style size template font
  • Profile Image

    Answered by Jim_Rank on May 25, 2014 at 05:49 AM

    Hello Jim Fischer,

    Is the problem already resolved?

    I have tested your Forms and checked the email notifications and autoresponder.Both Notifications and auto-responder are fine and It's working well.


    Can you please Clear your browser cache and try again?

    Confirm us if the problem is resolved.

    Thanks !

  • Profile Image

    Answered by TridentServices on May 27, 2014 at 11:56 AM

    Hi!

    I saw that you were able to make submissions and that they were coming through...

    Now I get the messages immediately followed by another message telling me that the message was rejected (MAILER DAEMON)? 

    At least they are coming through

    I realize that this is probably another thread...

    Thank you for your help!

  • Profile Image
    JotForm Support

    Answered by Welvin on May 27, 2014 at 12:52 PM

    Hi Jim,

    Please forward the email with regards to the rejected message to support@jotform.com and let us know here after so we can check.

    To further resolve the issue, we advise adding our IP Addresses and Domains to your Whitelist. You can check all the list here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. If you don't know how to do this, then ask your hosting provider for assistance. This is important, especially for custom addresses.

    Lastly, please check for the emails using the domain webmail access instead of your email client - assuming that you are using mail client. Let me know.

    Thanks

  • Profile Image

    Answered by TridentServices on May 27, 2014 at 01:01 PM
    The message you sent requires that you verify that you
    are a real live human being and not a spam source.
    To complete this verification, simply reply to this message and leave
    the subject line intact or click the link below:
    http://www.tridentdriverschool.com/cgi-sys/bxd.cgi?a=office@tridentdriverschool.com&id=R15_ft4mpkKk9VRUY0eSb-1401209540
    The headers of the message sent from your address are shown below:
    From www-data@jotmails.com Tue May 27 11:52:20 2014
    Received: from us-cms.jotservers.com ([23.29.121.58]:56339)
    by gator4069.hostgator.com with esmtps (UNKNOWN:DHE-RSA-AES256-SHA:256)
    (Exim 4.82)
    (envelope-from )
    id 1WpKbr-00021C-Vx
    for office@tridentdriverschool.com; Tue, 27 May 2014 11:52:19 -0500
    Received: from us-cms.jotservers.com (localhost.localdomain [127.0.0.1])
    by us-cms.jotservers.com (8.14.4/8.14.4/Debian-2ubuntu2.1) with ESMTP id s4RGqJX7022712
    for ; Tue, 27 May 2014 12:52:19 -0400
    Received: (from www-data@localhost)
    by us-cms.jotservers.com (8.14.4/8.14.4/Submit) id s4RGqJlx022711;
    Tue, 27 May 2014 12:52:19 -0400
    Date: Tue, 27 May 2014 12:52:19 -0400
    Message-Id: <201405271652.s4RGqJlx022711@us-cms.jotservers.com>
    To: office@tridentdriverschool.com
    Subject: =?UTF-8?Q?Re=3a_Notifications_not_coming_through=3f?=
    ...