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    Hi, we are bit confused with this IPN setting.

    Asked by cstoysjapan on May 25, 2014 at 07:31 PM

    Hi, we are bit confused with this IPN setting. You didn't have it before and now we have to change something here. I visited my Paypal account and I believe activated the PIN as you unstructed above. However, the site is not showing the function correctly. Please support us ASAP.

    Thank you.

    Masaki Seike

    CSTOYS International

    This is a re-post of a comment on How to Enable IPN on your Paypal Account

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    JotForm Support

    Answered by jonathan on May 25, 2014 at 07:45 PM

    Hi Masaki,

    However, the site is not showing the function correctly. Please support us ASAP.

    Can you please elaborate further what you meant by the question? 

    Share to us the URL of the website where the form was used and we will do further test to be able to properly understand the problem.


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    Answered by cstoysjapan on May 25, 2014 at 10:31 PM
    Hi, thank you for replying back.
    Actually I figured out that the issue I was talking about IPN was totally another different issue. Apology for my luck of knowledge on it. Our forms are working now and we are getting payments from our customers except one problem.
    Our payment forms send us the report of what our customers have purchased and their info every time we sell our products. However, it seems we get no product names missing from their purchases. We have been using your Paypal payment forms for last 2 or 3 months without any problems. But the missing product names started as we made the new forms yesterday. And I was wondering if anything to do with IPN setting or something I did on the form.
    Good news is that we can still see the complete information about our customers purchases including the product names as well at your site where we can export the Excel or PDF file. But we still we can make use of the purchasing notification mails if only the purchased product name are not missing.
    We would appreciate if you can help us with the issue. For your info, I will copy the email we received and send it to you after this mail.
    Thank you.
    Masaki Seike
    Japan Regional Director