Custom URL is not working fro me.

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    opb15
    Asked on May 25, 2014 at 09:53 PM

    the EMBED/create custom url spanner tool isn't allowing me to create http://www.jotform.com/OPB15. The embed tool says it is saved but it doesn't show up in the text box overhead.

    Can you advise please.

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    ashwin_d
    Answered on May 26, 2014 at 12:12 AM

    Hello opb15,

    Please be noted that "Custom URL" is construct in the following format:

    http://JotForm_Domain/YOUR_USERNAME/CUSTOM_NAME

    Example:

    http://www.jotform.com/opb15/XXXXXXXX

    Please be noted that http://www.jotform.com/OPB15 will not work. When you add a "Custom URL" text, the text will be added in the URL and then your form will be accessible.

    As per the screenshot shared by you, I can see that you have added the complete from URL in the textbox. You need to simply add the name in the custom URL textbox.

    Please check the following guide:  http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!