I have received more submissions but the form is not displaying them.

  • Iqahj
    Asked on May 26, 2014 at 2:52 AM
    Hi may i just check why is my order form not updated when i have 10 customers filling it up? Are u able to check for me. It stops till 186. Im suppose to have more. And its depressing. I receive email that they have filled up. But it wasnt updated it my jotform.
    Iqah
  • Ashwin JotForm Support
    Replied on May 26, 2014 at 2:55 AM

    Hello Iqah,

    Are you having issue with your form "Clone of Alternative Order Form with Additional Options Checklist"?

    I did check your account and you have received 202 submission in total and not 186. Please check the screenshot below:

    I have received more submissions but the form is not displaying them Screenshot 20

    Do check and get back to us if you actually missing any submission records.

    We will wait for your response.

    Thank you!

  • Iqahj
    Replied on May 26, 2014 at 4:11 AM
    Hi it still is. I tried open and closing alot of times.
    Sent from my iPhone
    ...
  • jonathan
    Replied on May 26, 2014 at 8:10 AM

    @ Iqahj 

    Hi,

    I checked the actual submissions of your form http://www.jotform.me/form/33140850998461

    and it currently have 202 already.

    I have received more submissions but the form is not displaying them Screenshot 20

     

    Can you please check again in your form submissions page?

    Make sure you are login to your JotForm account at https://www.jotform.com/login

    to check.

     

    Thanks. 

  • Iqahj
    Replied on June 4, 2014 at 2:31 AM
    Hi can u explain why folder shows 186 but submission is 206?
    Sent from my iPhone
    ...
  • Ashwin JotForm Support
    Replied on June 4, 2014 at 6:07 AM

    Hello Iqahj,

    Are you taking about the number 183 which is in the red background color? Please check the screenshot below:

    I have received more submissions but the form is not displaying them Screenshot 30

    The number in the red background actually gives you the number of unread submissions you have in your form. If you go to your form's submission page and read the submission, the count will be removed.

    Please be noted that you can also manually mark all the submissions as read. Please check the screenshot below:

    I have received more submissions but the form is not displaying them Screenshot 41

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!