Paypal Intergration issue

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    Asked on August 11, 2011 at 09:59 PM

    I created a form and used the regular Paypal integration tool. All appeared to work fine. Uploaded onto my site and tested. Error message comes up stating:

     We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at

    I have other paypal buttons on my site (not integrated into a form) and they work fine. I would like to integrate all the paypal payments into the form but not sure why there is this issue or how to correct.

    Appreciate any insight. Thank you-


  • Profile Image
    Answered on August 11, 2011 at 10:41 PM

    Hi KritterKountry,

    I checked your payment integration settings and observed that you entered the wrong Paypal account. It should be an email address linked to your Paypal account (such as the email address you use to log in to your Paypal account).

    Please double check and let us know if it works this time or not. Thank you for using JotForm!