What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Electronic Signature

    Asked by Mitchell Cohn on August 12, 2011 at 11:39 AM

    I am a JotForm subscriber and I really like the service.  I've looked over the website and have seen a number of other people ask about JotForm's ability to incorporate a signature field.  The answer is always the same - you do not currently have that capability. I cannot ask my customers to print out and sign a form.  In my business, time is of the essence and people want instantaneous service.  Will JotForm take a hint and incorporate this technology ASAP?  If not, I'm sure you're already losing customers and I know that I, personally, will be forced to go to iformbuilder.com or some other service which has this capability, even though they are more complicated and more expensive, if I can't get this service from JotForm.  

    Please, let me know whether you plan to incorporate this ability, and if so, when.  My need is immediate.

    Thank you,

    Mitchell Cohn

  • Profile Image

    Answered by allanftd on August 12, 2011 at 11:56 AM

    Hi Mitchell,

    Thank you for writing us regarding your concern. We're not closing our doors on the possibility of introducing electronic signature capability in JotForm forms, however, this is currently not one of our priorities. Hence, we cannot give you an ETA when this will become available. Our apologies for the inconvenience.

    Depending on how you would want a digital or electronic signature to be created and submitted in your form, we might be able to offer an alternative solution using JotForm's existing features. If you're interested, please provide us your requirements and we'll see if we can offer you a workaround. We'll await your response.

    Please let us know if we can be of further assistance.

    JOTFORM SUPPORT

  • Profile Image

    Answered by SpiritFlight on December 10, 2011 at 09:12 PM

    SAME PROBLEM HERE......

    I have exactly the same issue! I need to receive a legal, binding electronic signiture for people that claim to have read a disclaimer and refund policy on my web site. If I can't do this elecronically through your form, then I don't think it will be of much use to me.

    I belive it would be realy good idea to implement this technology into your service.

    I am open to a workaround if you have one.

    Thanks

  • Profile Image
    JotForm Support

    Answered by mliz on December 11, 2011 at 02:31 AM

    This has been already added to our feature request list for our developers to consider. For the meantime as a workaround you may want to let users enter their initials or full name in a text box instead right after accepting the terms and conditions.  Another option is to have the form printed, signed and faxed or email back to you.

    http://www.jotform.com/answers/33116-Is-there-a-way-to-get-an-electronic-signature-from-client

    http://www.jotform.com/answers/33221-Does-JotForm-support-digital-signatures

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 21, 2013 at 09:53 AM

    UPDATE: We have just released e-signature capturing for forms. 

    http://www.jotform.com/blog/70-Announcing-E-Signatures-for-Forms

     

    You can now add an e-signature question to your form and get your users to sign the forms they complete.