We are not receiving email forms from our jotforms?

  • Profile Image
    unitedsaints
    Asked on May 28, 2014 at 08:32 AM
  • Profile Image
    NeilVicente
    Answered on May 28, 2014 at 09:29 AM

    Hello,

    Kindly answer these questions so we can beging troubleshooting your problem:

    Is there a specific form concerned with this issue, or is it occurring with all of your forms?

    Furthermore, in one of your forms (Long Term Volunteer Application), I have found 3 different recipient emails:

    volunteer@unitedsaints.org
    unitedsaints1@gmail.com
    daryl@unitedsaints.org

    Are you not receiving notifications for any of them?

  • Profile Image
    unitedsaints
    Answered on May 28, 2014 at 09:45 AM

    Hi, I think I figured it out, I think the 3rd party mail client was spamming them or something.  I changed all of the emails to the respective gmail they get forwarded to and it seems to work now.  We have forwarders set up for all the emails sent to our "name"@unitedsaints.org to send to our gmail accounts.  So I'm not sure why but they must have changed their settings and blocked emails form jotform