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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Enhance the IPN message upon Paypal integration completion

    Asked by webminister on May 28, 2014 at 10:14 AM

    Dear Jotform....

    I went to update my payment form. I received this notice dated May 23 that I need to update this IPN. Why have my forms been working since this May 24? Please explain what this IPN is and why we are having to make this change. Advanced notice of this issue from Jot Form would be beneficial. I have multiple payment forms with my clients and I don't want them to call me with a problem due to my systems inability to process their payments. Do I have to update every payment form today? The WHY to me is more important than "you need to this to make your forms work" approach... I found out about this when updating a form. E-mail us with the notice or something a little more proactive and less stressful for Jotform customers. Frankly, now I am concerned that all my payments forms are no longer functioning.



    This is a re-post of a comment on How to Enable IPN on your Paypal Account

    My Forms JotForm problem
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    JotForm Support

    Answered by BDAVID on May 28, 2014 at 11:25 AM

    Did you receive this notification while having the form on edit mode or from your Paypal account? IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user.

    You do not have to update every payment, this will not affect  your payment forms, if you do not activate it, you just will not receive instant notifications.

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    Answered by webminister on May 28, 2014 at 12:06 PM

    Received this notification on every payment form when in the edit mode. Below is the message that I see on every payment form that I edit....

     

    Integration Complete!

    IMPORTANT:

    In order for JotForm to process the payment submissions successfully, Instant Payment Notification (IPN) for your Paypal account should be enabled.

    How to Enable IPN on Your Paypal Account

    When a Jotform customer sees this note, There is no choice than to update every payment form and to be concerned with the payment processing of the form Based upon the message.. This isn't optional... but your now telling me that it is...

    Here's what I did when I saw the note... I contacted my client and sent them the information about how to add an IPN. I told them that this must be done immediately or the payment forms will not function any more.  I've spent my time and my client's time fixing an issue that doesn't need to be fixed... Is this correct??

    Dave

     

     

     


     

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    JotForm Support Manager

    Answered by Jeanette on May 28, 2014 at 01:13 PM

    I think the message can be confusing.  Enabling IPN will guarantee you get payment notifications instantly from Paypal

    Having IPN disabled should not affect the payment processing. Also this is something a form owner must do on his Paypal account once.

    Following this guide http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    I think a message like this should be added:

    if you have enabled IPN in your Paypal account already, please disregard this message.

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    Answered by webminister on May 28, 2014 at 01:34 PM

    Hi Jeanette,

    The original message was very confusing... but also very commanding..... If you don't do this action, then your forms will not function. That's what it said to me... That's why I wasted a couple of hours today trying to figure out the problem, which wasn't really a problem.

    Don't add the new line to the already confusing message... Replace the original message...

    When will the new message replace the exsiting one? Who created the first message and why didn't someone read it before it was published? I've been using JF for many years now...This message should have never been published.

    Thanks

    Dave

     

     

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    JotForm Support Manager

    Answered by Jeanette on May 28, 2014 at 01:53 PM

    Hello Dave

    We added this message to prevent problems with people reporting incomplete payments seen in the submissions page view in the builder. 

    I have already added to the ticket the we must rewrite the original message to something more clear and understandable.

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    JotForm Support

    Answered by NeilVicente on June 12, 2014 at 01:55 PM

    The IPN notice is important so that form owners will not miss notifications, autoresponders and other post-submission actions for their payment forms. IPN being disabled will NOT affect your customer's ability to pay.

    We did not change the words, but we have made it so that it will only show for newly-added payment fields. You will no longer see this on your forms that were previously integrated with Paypal.

    Best regards

    -Neil

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    Answered by bartprescott on July 10, 2014 at 12:56 PM

    I'm equally confused by this whole thing, as Dave said, the message is very demanding and appears to be misleading. It's also still not clear to me why this IPN configuration is now required, when the whole process used to work fine before. What changed?

     

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    JotForm Support

    Answered by BDAVID on July 10, 2014 at 01:10 PM

    @bartprescott, your concern has been moved to another thread.

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    Answered by riskprocessor on July 19, 2014 at 04:47 PM

    Instant Payment Notification (IPN) is important as it instantly notifies you about all types of transaction activities. These events include received payments, adaptive payments and credit card authorizations. It also helps you stay up-to-date with disputes, chargebacks and reversals, if any. You should take action on the basis of the information that you receive through IPN. You can, for example, inform your inventory, start fulfilling orders or confirm purchases though emails.