What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration Not Working

    Asked by npp on May 29, 2014 at 11:39 PM

    Hi friend,

    We realised that the Google Spreadsheet Integration suddenly failed to work!

    New submission not showing in our Google Spreadsheet.

    We heavily rely on Google Spreadsheet and Google Contacts to operate our daily business.

    However the Google Contacts integration is working just fine. 

    http://form.jotformpro.com/form/41017584292959

    http://www.jotform.me/npp/rhb

    Please kindly check and advice.

     

    Regards,

    Lee

    Malaysia

    JotForm check www new submission
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 30, 2014 at 02:46 AM

    Hi Lee,

    Thank you for reporting. I have now raised this to our developers so they can investigate this issue further. We will get back to you here as soon as this is resolve.

    Our apologies for any inconveniences caused.

    Regards!

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    JotForm Support

    Answered by EltonCris on May 30, 2014 at 03:02 AM

    The problem related to Google Spreadsheet not syncing is now fixed. Kindly check on your end.

    If the issue persists, it may require re-integration. Please re-integrate your form to Google Spreadsheet, it should be working fine by now.

    Thank you for your patience!

  • Profile Image

    Answered by Acquirelearning on July 10, 2014 at 09:09 PM

    I'm having this issue with spreadsheet not updating. any suggestion ?? I've done the reintegration twice??
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 11, 2014 at 12:38 AM

    We have moved your question to a new thread.