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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recording data in Google Spreadsheet.

    Asked by lotus92 on May 30, 2014 at 02:17 AM

    Hi,

    I noticed that jotform stopped recording data in my Google Spreadsheet for around 20 hours. Attachments and conditional emails are saved and sent out like usual. 

    Could anyone please come back to me regarding this issue? 

    Thank you.

    Regards,

    Eng Keat

    Emails JotForm conditional emails saved
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 30, 2014 at 02:28 AM

    Hi,

    Thanks for reporting. I have now raised this to our developers so they can check and investigate this further. We will inform you here as soon as this is resolve.

    Thanks and apologies for any inconveniences this may have caused.

  • Profile Image

    Answered by lotus92 on May 30, 2014 at 02:32 AM

    Hi,

    I've removed the integration and connect it back to Google Spreadsheet like what you guys suggest and it doesn't seems working. Whatsmore Jotform is not connecting to my old spreadsheet but creating a new spreadsheet. 

    The new spreadsheet created only recorded half of my old spreadsheet data. If possible, please assist me to connect Jotform back to the old spreadsheet. FYI, the new spreadsheet is new spreadsheet version by Google, while the old spreadsheet is one version older than the current one.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 30, 2014 at 03:05 AM

    The problem related to Google Spreadsheet not syncing is now fixed. Kindly check on your end.

    If the issue persists, it may require re-integration. Please re-integrate your form to Google Spreadsheet, it should be working fine by now.

    ----

    Regarding on your request, I am truly sorry but it is not possible to revert back the old integrated sheet to the form. The integration doesn't support it and we highly recommend using the new spreadsheet since we are already using the latest Google API.

    Thank you for your understanding and again we apologize for this inconvenience.

    Regards!